Digitisation and technological innovation are nothing new to the South African banking industry, but those banks that had made significant progress on their digital journeys before the Covid-19 pandemic, have been best placed to meet the fast-changing needs of their clients and, as is the case with Nedbank, gain efficiencies and grow market share in the process.

According to Ciko Thomas, Group Managing Executive for Nedbank Retail and Business Banking, the progress that the bank made on its digital transformation journey in the years leading up to 2020, equipped it with the technology infrastructure, world-class...