NFB Private Wealth Management just might be the example to stress that customer service really should be your priority and the days of business neglecting and ignoring their customers might just be coming to an end.
NFB Private Wealth Management just won three awards at the prestigious Intellidex Top Private Banks & Wealth Managers Awards held in Johannesburg this week.
In addition to being named the Top Wealth Manager Boutique firm, NFB also won the Top Wealth Manager for Lump-Sum Investors and the People’s Choice Top Wealth Manager awards as voted for by South African clients. (People’s Choice Award!)
“These awards are testament to the uniquely personal relationships our advisors have with their clients. We focus on simplifying the complexity of wealth and portfolio management for our clients while delivering exceptional value. This recognition and exceptional achievement would not be possible without the extraordinary team at NFB,” says Mike Estment, chairman and private wealth manager at NFB.
This is the second year in a row NFB has won the Top Wealth Manager for boutique firms category which further serves to establish NFB as the preeminent wealth management financial services provider.
For its part, the People’s Choice Award is determined by a wide-ranging online survey of 5820 clients, designed to assess the different strengths and weaknesses of South Africa’s private banks and wealth managers. The main areas of focus are on satisfaction levels with products and services, and whether clients believe they are getting value for money for fees charged.
“NFB has built an enviable reputation in the industry, one in which we and our customers take great pride in. Intellidex is an influential barometer of the wealth management market in South Africa. Being able to win three awards, including the main category award, illustrates our effectiveness and understanding of how best to provide holistic financial services,” concludes Estment.
Read something else about customer service here.